Daylight Frequently Asked Questions

How would someone contact Daylight?

To gain access to Daylight's services, the easiest way is to fill in our online referral form. Otherwise, the main way to contact Daylight is by phone - 01942 418118. This phone line is not normally manned but you can leave a message and someone will contact you within 48 hours.

You describe Daylight as a Christian counselling service. What does this mean?

All Daylight counsellors are practising Christians and counselling and advice are based on Christian principles. However, Daylight welcomes as clients those of other faiths and with no faith at all.

Who are your counsellors / What sort of training or experience do they have?

Our counsellors are all volunteers with suitable training and experience. We are careful to make sure that all our counsellors share Daylight's Christian ethos and culture of sensitive, non-judgmental care. We also match clients' particular needs with counsellor's skills, training and experience whenever possible to make sure we give the best possible care to our clients.

How is counseling organised?

All counselling is conducted in Daylight's own office (or suitable alternative where necessary) by appointment and is governed by Daylight's policies and procedures (copies of which can be obtained by contacting the Daylight office or by phoning the general enqiries number 01942 418118). All counselling is conducted by trained counsellors under professional supervision.

What does Daylight offer that is different from other agencies - Doesn't Daylight duplicate what other agencies provide?

To some extent our services may overlap with those offered by other agencies. However, we follow Christian principles and have a uniquely Christian viewpoint and perspective which allows us to complement rather than compete with the services provided by other agencies.

You mentioned post-abortion issues - what do you mean by that?

Some women find that they are really troubled by a past abortion, either recent or from a long time ago. For them it can be good to talk to someone who understands, cares, and doesn't judge. Our counsellors are trained to deal with these issues and can offer a counselling programme to lead them through this difficult time.

What does Daylight's bereavement support service consist of?

The death of a loved one can have a devastating effect with overwhelming sadness and sense of loss making it virtually impossible for the bereaved person to cope with daily life. Daylight bereavement support volunteers and counsellors offer a sympathetic ear and confidential support to help the bereaved person come to terms wit their loss and get on with life.

What about confidentiality?

We take client confidentiality very seriously and maintain strict policies to maintain the confidentiality of records and other information. We take pains to make sure that no third party can find out information, including whether an individual has been in contact with Daylight.

Interfaces with statutory organisations?

We take our statutory responsibilities very seriously and will co-operate fully with organisations like the NSPCC, Social Services and the police when required to do so.

What is your organisational structure?

Daylight is registered as a limited company - Daylight Counselling Limited (Company number 5333926) and as a charity (Charity registration 1113459). It has a board of Directors drawn from participating churches.

How much do you charge?

All Daylight services are free to clients.

Who funds Daylight?

Daylight's day-to-day operation is funded entirely by donations from local churches and individual supporters, and we are also happy to accept donations from clients who can afford it. We have received grant support from the Coalfiel Community Investment Pragramme to support training of new volunteers.

Which churches are involved?

Daylight has a board made up of leaders from a number of churches i Leigh, Lancashire. The counsellors and support volunteers are drawn from theses and other churches in the area.

What stance do you take towards other churches?

Several of the churches currently involved have worked together in different ways for a number of years and have built up close relationships. However, it is not an exclusive group and welcomes the support and involvement of any church which shares our aims and objectives.